
Rébar Jaff
Sometimes the option to modify the flight didn't work on the app, and you have to connect with customer service and pay 40 AED when it's supposed to be free. And the agents don't care about the technical issue, they insist on you having to pay even though it's their system is the problem.

Odai Zorba
Need too many improvements, it's should have option to save passengers information in the account, so no need to type all details again and again, if you have big family you do not have enough time to enter their details, the application tells that the session is expired.

arun kb
The onboarding experience was unsatisfactory, and the cabin crew's demeanor was impolite and unwelcoming, leading to significant disappointment. Specifically, a cabin crew member, Basheer, abruptly prevented me from using the lavatory, stating it was reserved for the captain, which I found to be unprofessional and discourteous. The overall team exhibited a consistently negative disposition, with no smiles or welcoming gestures.